Miway Rejecting a claim using exclusions not in any policy documents

Item: MiWay Insurance
Rating: 1
Author: Avesh R

I've registered a claim with you Miway on Thursday 20/05/2021 due to accidental damage to a TV I've purchased.

It was damaged while I was playing with my puppy. I got told today that the claim has been rejected because I was playing with my puppy & his toy which damaged the TV by accident.

I've checked my policy documents that I've requested for & received today & there's no exclusion for this or any mention of pets or toys.

This is accidental damaged which I am covered for.

I've requested a manager contact me urgently.

My next step is to contact the insurance ombudsman as well as relevant social media platforms to reflect the service we pay for from an insurance company who happily takes our money via debit order on a monthly basis.

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

27 May 2021, 08:10

We’re so sorry to hear of your frustration. We’ve let the relevant team know, and someone will be in touch with you soon. In the meantime, we’d like to apologise for the inconvenience you’ve experienced.

Best regards,
The MiWay Team

MiWay Insurance's reply27 May 2021, 08:10

Official

Avesh R's updateReviewer Update

03 Jun 2021, 08:58

03/06/2021 - After much consideration from Miway, they honored my claim which resulted in receiving a voucher towards purchasing a replacement tv as their buyer could not source it timeously. I did contact the social media handle who also assisted with the process. All in all I am happy with the outcome as I now have a TV again. Thank you to all that assisted

Avesh R's update03 Jun 2021, 08:58

Reviewer Update