VM
Venessa M

1 reviews | Active since Jun 2015

13 Sept 2016, 17:47

MiWay refusing to cancel my policy

<p>I am highly pertubed by Miway's service.</p> <p>I received a much better quotation from another insurance provider and had thus requested a policy cancellation from Miway. I have been requesting a policy cancellation since the beginning of this month (September 2016), and it is now the 13th and still my policy is not cancelled. I was advised that because it is already mid-month I would have to pay a prorated premium. I called in again today to check if my policy has indeed been cancelled as I had not received written confirmation and to no surprise it wasn't. Miway is obviously delaying the cancellation to maximise on the premium I will have to pay.</p> <p> </p> <p>That's no way to treat customers Miway- highly disappointing! </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply14 Sept 2016, 10:57
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued. Busi will be in touch with you to discuss your concerns .

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply14 Sept 2016, 15:21
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Nomsa has since been in touch to assist you with your policy and she also confirmed cancellation of your policy. We’re sorry to hear you’ve decided to cancel your policy with us and we urge you to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team