WP
Warren P

1 reviews | Active since Jun 2009

20 Jul 2017, 09:23

Miway Refuses to Process Cancellation.

<p>Received notice that my insurance premium escalated from R1900 - R2800 in one go. Called Miway, managed to renegotiate a premium of R2200. Was still not happy. Found comprehensive insurance from iWyse for R2100 including my wife's vehicle previously insured seperately. Called to cancel again. Got put through to retentions dept that couldnt match the quote. Didn't even come back to me. Called again. Cannot process...systems are down. I've been a client of miway for 9 years. Service received in the past two months absolutely ridiculous. Will not waste my time trying to cancel one more time. Simply returning the debit order.</p>

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Replies (3)
MiWay Insurance
MiWay Insurance's reply20 Jul 2017, 09:28
Official

We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We have passed your message on and someone will be in touch!

Kind regards,
The MiWay Team

WP
Warren P's update20 Jul 2017, 13:02
Reviewer Update

Miway contacted me. Many thanks for the prompt call and notice of cancellation. Was never upset with service received in the past. Miway has always been a good insurer. Good luck.

MiWay Insurance
MiWay Insurance's reply01 Aug 2017, 09:19
Official

Thanks for the updated review!

Best regards,
The MiWay Team