SK
Samkelisiwe K

1 reviews | Active since Mar 2013

17 Oct 2015, 09:02

MIWAY REFUSES TO DEBIT FROM CORRECT ACCOUNT

I got a call on Friday the 9th regarding my premium from MiWay.<br> I told the lady the pro-rata will be returned unpaid from my FNB account on the 10th but gave her my Standard bank details for her to resubmit the debit order on that account. She confirmed everything is well and that I would have to call again to re-update my details back to FNB as this was a once off.<br> Guess what, they again resubmitted to my FNB account causing my another R100 worth of bank charges. They need to resubmit to the bank account that I gave them for Standard bank as soon as today but less my bank charges. I am willing to pay for my bank charges accrued on the 10th but not the second resubmission as it was not my fault. I can't not have cover because of a problem caused by the insurance company. <br> I contacted my broker who referred me to Aron from MiWay who said everything was ok and that they would submit to the correct account- to my disgust, they again submitted to the wrong account!!! Why the hell can they not follow instructions. now i look bad with my bank account because of them... i have neber received such terrible service in my life!!!<br>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply21 Oct 2015, 16:18
Official
Hello Precious.Kubheka,

We're really sorry for any hassles we may have caused you. Innocentia has since been in touch to assist with your debit order issues, and we thank you for giving us another chance to make things right.

Please let us know if you need help with anything else!

Kind regards,
The MiWay Team