CJ
Cheslyn J

1 reviews | Active since Mar 2014

21 Feb 2017, 13:19

MiWay refuse to cancel policy

<p>I have on numerous occassions requested my policy to be cancelled (via email and telephone)</p> <p>I had 2 retention calls thus far and STILL YOU COULD NOT BEAT MY CURRENT PREMIUM.</p> <p> </p> <p>I am not interested in anymore retention calls as you guys are becoming a huge inconvenience. </p> <p> </p> <p>I spoke to guy last week and he said he would email me confirmation that my policy is cancelled. I am still waiting on this email!!!!!!!!! Today I get an SMS stating that MiWay will be debitting my account 25/02/2017??????????</p> <p> </p> <p>Imagine I had a claim, I would have probably struggled the way I'm struggling now with you guys.</p> <p> </p> <p>PLEASE CANCEL MY POLICY AND SEND ME CONFIRMATION VIA EMAIL. I DO NOT WANT ANY RETENTION CALLS. JUST EMAIL ME AND CONFIRM THAT YOU WONT DEBIT MY ACCOUNT</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply21 Feb 2017, 13:58
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply22 Feb 2017, 15:47
Official

We’re so sorry that your recent service experience has left you feeling let down and undervalued! We hereby confirm cancellation of your policy. We’re sorry to hear you’ve decided to cancel your policy with us.

Please don't hesitate to give us a call if you need further assistance.

Best regards,
The MiWay Team