LM
Letlhogonolo M

1 reviews | Active since Sept 2018

01 Sept 2018, 07:55

MiWay REFUSAL TO TERMINATE SERVICES

I recently cancelled my insurance and policy with MiWay some months back. I clearly communicated with them to cut all services attached to my name. Upon communication with them, they sent a written communication confirmation regarding that. They stopped some of the services and funny enough, they are still deducting regardless of their agreement! I've sent them emails addressing this problem and nothing is being done about this! I can't keep on going to the bank to reverse these transactions month in month out for their foul play!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply03 Sept 2018, 09:20
Official

Thank you for bringing this to our attention - we’re so sorry for any inconvenience that has resulted because of this. We have passed your note on to our client services team and an agent will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 Oct 2018, 15:25
Official

We understand your unhappiness and we are so sorry to hear you feel this way - we would like to confirm that the policy has since been cancelled.

We urge you to let us know if you need help with anything else.

Kind regards,
The MiWay Team