Miway recovery department

I had an accident last month, paid my excess and my car was fixed, the claims department assisted according. From last month I have been sending mails to the recovery department at miway as I was not at fault with regards to the accident, I submitted all the required, a lady by the of Fatima only gave me feedback that she is still waiting for her manager to approve, I have been sending emails, tried to call the number no response it has been a Month without any feedback.

This is really disappointing for the amount of money which I pay to get such poor service, a mere feedback on how far the process is.