Miway recklessly debits my account on the wrong date, resulting in me incurring unnecessary bank charges.

MIWAY IS RECKLESS!!

I took out vehicle insurance with this company and our agreement was for my debit order to go off on the last day of the month. Miway then decides to debit my account on the 25th of June instead of the last day as per our agreement. As they try to debit my account on the 25th, they were unable to find any funds, thus resulting in creating a minus on my account. They then debit my account again on the agreed upon date, and the debit order was successful. In July, the very same company tries to deduct my premium on the 25th, again resulting in me incurring more bank charges as the previous month of June.

I then took it upon myself to contact them and enquire about the bank charges that they have caused and I spoke to a consultant by the name Jabu Thabethe and she requested that I send a detailed bank statement showing the bank charges that they have caused. I immediately sent the bank statement and highlighted the dates where they debited my account on the wrong dates instead of the agreed date. Jabu then came back to me and informed me that Miway wants me to send them a bank statement showing how much I had in my account.

How do I send such a statement when the one I've sent them is as detailed as can be? Jabu then informed me that she is able to see the issue, however Miway's finance department are rejecting my claim for them to refund me because they feel that my statement is incorrect and they have not caused me unnecessary charges. I regret ever dealing with Miway and I wish I had never taken out insurance with them because both my house and vehicle is insured by them. This shows pure recklessness and a lack of care from them as a supposed "trusted & honest" insurer.