TM
Thato M

1 reviews | Active since Aug 2011

01 Jun 2017, 12:09

Miway really listens

<p>I have been a client of Miway since 1 June 2012. I have a short-term and long-term policies as well. My short-term cover was reviewed and updated by Miway, upon which I found the new premiun too high and out of what I had budgetted for, for the new period. </p> <p>I did not hesitate and called Miway to request that we go through my policy and see if I cannot get a reduction in premiums. I initially spoke to Nomsa who was quite helpful and understood my situation, upon which she transferred me to her Supervisor David. David spoke to me in a welcoming and re-assuring manner, and I felt that I was going to receive the assistance that I needed in relation to my query. </p> <p>After I had relayed my issues with David, he reviewed my policy to see where I could be assisted by Miway, and in no time David had reverted back to me with a new offer whose premiums were closer to my previous year's premium. I'm so ecstatic because I got more than what I was hoping for.</p> <p>To David you really understand the importance of client-retention, and it is through your efforts that I am still a Miway client.</p> <p> </p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Jun 2017, 13:15
Official

Wow - it sounds as if Nomsa and David made your day! Thanks for giving them a chance to show you just how much we value you as our client and thanks for letting us know how nicely they assisted you.

We'll be sure to share your feedback with them and show them the recognition they deserve for making sure things were done your way!

Best regards,
The MiWay Team