MiWay - rather avoid.

I cancelled my insurance for my BMW motorcycle towards the end of May, and added my VW Up. The amount of R711.53 went off my account on 01/06/2018. I queried this amount, and was told that this was still the cancelled premium amount, but I would receive a refund, as the new premium, for the VW Up, is less. On 05/06 Miway deducted R1305 ( the premium for the motorcycle I cancelled, and the premium for the new vehicle added) off my bank account. Since the amount in my account was less than that, I was charged fees by my bank, and the debit was returned, unpaid. I called Miway, and was told that the matter was escalated to a Manager, and that I would receive a call back. I received no call back.

On the 18th June, Miway once again deducted R1305 off my bank account. I once again called Miway to Query this deduction. I also called my bank to reverse the debit order. I was once again told that the matter has been escalated to a Manager, and I would receive a call back. I told the Customer Service Consultant that I want to speak to the Manager. I was told that I cannot speak to a Manager, and when I insisted, I was put on Mute, not Hold, until I eventually hung up. Which was obviously what the Consultant wanted.

And today I received a Sms from Miway to advise me that I have no cover for my VW Up, from the 01st of June, already, since Miway have not received the premium.

Utter and complete atrocious treatment.

PS. I also did not receive my Rewards due May 2017