MM
Michael M
1 reviews | Active since Aug 2018
13 Dec 2022, 11:26
Miway ran to the woods
I have been recently misled by Miway insurance agents. Miway through their agents created an expectation and failed to meet it on a re-quote subsequently I lodged a complaint and requested the copy of the call as this is a consmer's right to exercise the team leader has since went to the woods. I'm intentionally going to refer this matter to the ombudsman as this is also against the TCF. In addition as a result of such a bad service I will not recommend Miway to any of my family, friends or acquaintances.
Helpful (0)
Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
13 Dec 2022, 13:55We don’t like hearing that you’ve been frustrated with our service; please accept our sincere apologies! We’ve let the relevant team know, and someone will be in touch with you soon to sort things out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply13 Dec 2022, 13:55
Official
We don’t like hearing that you’ve been frustrated with our service; please accept our sincere apologies! We’ve let the relevant team know, and someone will be in touch with you soon to sort things out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MM
Michael M's updateReviewer Update
08 Jan 2023, 20:42So from the 13th of December to date no one has contacted me regarding the query above?
When am I going to get the copy of the call?
I need it in order to lodge the complaint to the ombudsman.
When am I going to get the copy of the call?
I need it in order to lodge the complaint to the ombudsman.
MM
Michael M's update08 Jan 2023, 20:42
Reviewer Update
So from the 13th of December to date no one has contacted me regarding the query above?
When am I going to get the copy of the call?
I need it in order to lodge the complaint to the ombudsman.
When am I going to get the copy of the call?
I need it in order to lodge the complaint to the ombudsman.
MiWay Insurance's replyOfficial
18 Jan 2023, 16:33Thanks for being patient with us; we’re not happy our response to you was delayed. Our sincere apologies! Your message is with the right team and one of our service agents will be in touch to see how we can fix this for you ASAP!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply18 Jan 2023, 16:33
Official
Thanks for being patient with us; we’re not happy our response to you was delayed. Our sincere apologies! Your message is with the right team and one of our service agents will be in touch to see how we can fix this for you ASAP!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MM
Michael M's updateReviewer Update
03 Feb 2023, 07:07Good day
Up until when you are going to silently treat me. Please kindly provide me with the copy of the call and I will then handle the rest with the ombudsman,it is as easy as that. You are continuing to make a promise but fail to deliver, you are proceeding to create an expectation and failed to keep up which is against the TCF
Up until when you are going to silently treat me. Please kindly provide me with the copy of the call and I will then handle the rest with the ombudsman,it is as easy as that. You are continuing to make a promise but fail to deliver, you are proceeding to create an expectation and failed to keep up which is against the TCF
MM
Michael M's update03 Feb 2023, 07:07
Reviewer Update
Good day
Up until when you are going to silently treat me. Please kindly provide me with the copy of the call and I will then handle the rest with the ombudsman,it is as easy as that. You are continuing to make a promise but fail to deliver, you are proceeding to create an expectation and failed to keep up which is against the TCF
Up until when you are going to silently treat me. Please kindly provide me with the copy of the call and I will then handle the rest with the ombudsman,it is as easy as that. You are continuing to make a promise but fail to deliver, you are proceeding to create an expectation and failed to keep up which is against the TCF