KM
Khanysile M

1 reviews | Active since Jun 2015

04 Dec 2020, 11:40

MiWay - quite literally, because 0% Customer Service.

I can't believe how difficult it has been to get a claims consultant on the line, They mentioned reduced office staff and WFH set up which is fine... but what does it mea when you email the consultants and receive no feedback, call the ***number and the only options are to "request a call back" and to leave a message, not to mention this is after 2.5mins sifting through voice prompts when all you really wanna do is speak to a consultant.

Yoh! I'm so tired.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply04 Dec 2020, 12:35
Official
We’re so sorry to hear of your frustration. We’ve let the relevant team know, and someone will be in touch with you soon. In the meantime, we’d like to apologise for the inconvenience you’ve experienced. 

Best regards,
The MiWay Team
 
KM
Khanysile M's update04 Dec 2020, 12:50
Reviewer Update
Thank you, they've gotten in touch and I've been assisted. :)