Miway punishing clients for its own mistakes!

<p>MiWay did not deduct my premium on the 25th April, despite it not being a weekend or public holiday, and on the 5th May I received a notification from my bank that they attempted to deduct an amount almost double my premium, but it did not go through because the amount I reserved was enough for my normal premium. Shocked at this, I called MiWay and they admitted that it was an error on their side that because my premium was recently reduced, their system got "confused" and deducted the wrong amount and on the wrong day. This made absolutely no sense. I then asked when they would be collecting the correct amount or how I can pay myself and they told me that they already set it to deduct, but the debit order would only go through in 72 working hours, which is about 9 working days. I didn't like how long that was but I was told that's the earliest it can be done.</p> <p>Now I get a message telling me that they did not receive my premium and I won't have cover for the next month. What is that??? Why do I have to pay for their mistake? I did not ask them to deduct on the wrong day nor did I cause them to try deduct double what they should have! And having admitted that it was their mistake, I still get told I won't have cover for the next month when they are in the wrong!? I'm seriously starting to doubt the integrity of MiWay as this is not the first time something like this happens</p>