Miway promotes multi vehicle accidents

1. Miway fails to answer my questions on the online service regarding your terms and conditions. I have been told by Sanet Jacobs verbally that my assessment has been done and if there are any additional issues it will be picked up while they're busy fixing with my car. I was not happy with this as I want a proper assessment done prior to anyone fixing my car. I was also told if my alignment and balancing was out, it was probably incorrect prior to the accident. I have done my alignment and balancing a couple of days before the accident and I still have the receipts. So who is to judge that my alignment and balancing was out prior to the accident and since the accident had a big impact on my suspension I fail to understand how this is possible. I went online to find out more about this in the terms and conditions and could not find it. I then went to the online chat service since I'm already online to get a link, the person online has not given me any answers and said someone will phone me. Well I've taken the time to write this and no one has phoned me.

2. Last week Wednesday I drove on the highway with my wife to Natal for our first anniversary around 4:30 to 5am m in the morning. A big dog ran in front of me and I couldn't swerve or break (not supposed to as I am on the highway at 120km/h) and ran the dog over. It damaged my bumper and radiator and I'm sure my suspension as well. I drove 10km or less to the closest garage and on the way it started overheating. We were very emotional, we’re we are both huge animal *****s. I phoned Miway and waited a couple of hours for the people to come and tow the car. While they were physically loading the car on the truck bed a lady from Miway phoned, I explaine what happened and that we were on our way for our very first anniversary and started informing me of all the excess amounts. I spoke to her about my courtesy car and then she rambled the costs of this as well. She didn’t ask us if we were okay at all and I pointed it out to her that she didn’t try to put me at ease after driving over a living animal and taking its life and she only cared about telling me how much everything will be. She also said it’s a single vehicle accident and there is an additional excess. I said so if I drove over the dog and connected with another car it would be better for me. She said yes then there would not be an additional excess. I was shocked to say the least and dropped the phone. You are literally telling me I have to swerve out for animals of brake for animals on the high way and cause more serious accidents. On Friday they phoned my wife and asked her to tell them what happened, on our 1st anniversary getaway you phone my wife and make her relive the experience and could not have waited after we get back. Thank you for ruining our anniversary! On Saturday someone else phoned and again I pointed out the additional excess and she also confirmed that it would’ve been cheaper if I connected with another car as well. Seriously? Who in their right mind promotes additional accidents and possible lives taken to save costs? It just doesn’t make sense. Now I’m trying to find out what the total damage is to my car and I’m told that only while fixing my car, if they pick something else up they will add it. But I want to know the entire damage to my car. I’m not a 100% convinced that I want to have my car repaired via Miway and I need to know the entire damage to my car but I’m told some of the damages they might only pick up while fixing the car. I said to detail check the suspension since I believe it can’t be fine and to check the engine as it over heated. Sanet (claims) wants to find out from her manager if they can waive the additional excess but this is now since yesterday and it’s afternoon now. I have not received any complete answers justified by your terms and conditions. I need to make decisions on what to do with my car and I need to make a decision whether Miway is the best option for me. I’m still not happy with two people telling me it would have been better for me if I connected with another vehicle after I drove over the animal as I would not have had an additional excess. This indirectly makes the life of an animal insignificant and secondly you’re promoting accidents since single vehicle accidents have no exceptions. I’m still deciding where I need to go with this information based on the outcome with this claim.