Miway POOR Customer Service and Bad Attitude

My car was not able to drive, and I needed assistance to get it to my nearest service centre. I called Miway, who offers 3 free tows a year. The consultant, Peter, was not helpful at all. He said my car was in a safe area and that only if I had been in an unsafe area on the road would they come and assist. Miway insisted I pay for towing, even after I have been paying with no claims. I was absolutely disgusted in the customer service, and cancelled this policy. Only for the Retentions agent to give me the most horrible attitude, and telling me to move out of my area if it was not safe. There was no remorse or sympathy behind any of this. I am not happy and everyone should know to move from Miway.