Miway Poor Communication

Item: MiWay Insurance
Rating: 1
Author: Kelvin W

Dear MiWay Team,

I am writing to express my deep disappointment with the handling of my accident claim. I logged a claim both through the app and with a consultant, yet I have not received any feedback. This lack of communication is extremely frustrating and disheartening.

The consultant who was assigned to my case has shown a lack of patience and professionalism. He only attempted to call me once and did not follow up, which is unacceptable. I expected much better service from MiWay.

I urge you to address this issue promptly and provide me with an update on my claim status. Your immediate attention to this matter would be greatly appreciated.

Sincerely, Kelvin

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

26 Feb 2025, 11:27

We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's reply26 Feb 2025, 11:27

Official

Best regards,

Kelvin W's updateReviewer Update

26 Feb 2025, 11:40

Subject: Thank You for the Swift Response

Dear MiWay Team,

I wanted to extend my sincere thanks for the prompt response. The consultant just called me and explained everything in detail. I truly appreciate the swift and thorough communication.

Thank you once again for addressing my concerns so quickly.

Kelvin W's update26 Feb 2025, 11:40

Reviewer Update