Miway People who cannot give you the same unswer questionable

I as a main member have a rejected claim with MiWay but my lawyer is still disputing that where else by the time of the accident I had a comprehensive cover now to my surprise one of the MiWay employees is telling us that the Liabilities department needs the document of the Third Party to carry on with the claim then they will give an outcome where else another MiWay employee says it will not be covered as the claim of the main member was declined. Then my question behind this is why do you take a comprehensive cover with MiWay if they do not cover the third party when you are at fault and even the employees at MiWay will give you two different answers. I urge you people be very careful of MiWay as you really have problems in an event of a claim, my advise is get yourself a better insurance where they look for reasons to pay your claim not a reason not to pay them and to those of you who have trackers MiWay goes to up an extend to find out what speed were you driving and what is the speed limit of that road. Be really careful don't be a victim like I am