Miway pay, claim but don't get what you claim

My windscreen is broken, I put in a claim a week and a half ago and still waiting for Miway/Glasfit to put through the claim.<br> <br> Yes I received a call once (immediately after I put in my claim) from both suppliers but still no windscreen. I was promised by both suppliers that they would call me when the windscreen is ready. <br> <br> Both promised to solve the problem - no feedback from either service provider.<br> <br> Bad service from both.