MiWay pathetic services!

Very poor service to exciting client. Was at the gym another person reversed into my vehicle while I was not even in the vehicle. Both of us are client at MyWay but I still need to do 3rd party claim cause if I file a claim, I will lose my no claim bonus. So we started with this process, send documents 3 times before someone received it, every time I called you get to speak to rude people in the legal TEAM. 2 weeks later and still no progress on this case. send photos of the damage and again they ask for the same stuff. Beginning to think this is stalling tactics to give worse service on 3rd party claims so that the client just decides not to claim as this is too much effort. Claim number C***