Miway pathetic service to paying clients

I attempted to cancel my policy with Miway online, and received an email saying nf my policy has been renewed, i then spoke to a consultant who attempted to give me a better premium, and failed, i then requested to cancel, since then i have had a debit order go off, called in to cancel, and what do you know, no agent available to assist at the time, i was advised a consultant will call me back within 24-48 hours, i am yet to receive a call.i demand that Miway pay all my premiums back since they cant provide the service or assistance i paid for.