1 reviews | Active since Mar 2009
Miway - pathetic service
I have joined Miway Insurance in June with the start date 1 July 2018. On the 22nd of June 2018 the first premium were deducted from my account. This is after I have specified that the premium to be deducted on the last day of the month. I have taken this up with Miway. They were to correct the debit order date on there system. I have spoken with about 7 people at Miway before I had an answer why the premium were deducted in advance. This month the premium were deducted on the 25th of July 2018. I have budgeted that the premium were for the last day of the month. This has now effected that normal debit orders that has been agreed for the 25th has not been paid. On speaking with consultants at Miway I only get "I am so sorry". Sorry does not sort out the issue at hand. I have requested for a cancellation of the policy. I have to give 30 day notice for a bunch of *********** people. And the reason that they give for my cancellation. "The product does not meet my needs" not "*********** people working at the MiWay". It took 7 calls and mails to get the correct insured address on my policy.
Stay away from them, they take your money with no service.
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Thanks for your note and once again, we are so sorry for not getting things right initially. Khulu has been in touch to chat about what upset you and she also mentioned that make sure that we improve our service.
We urge you to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Thanks for your note and once again, we are so sorry for not getting things right initially. Khulu has been in touch to chat about what upset you and she also mentioned that make sure that we improve our service.
We urge you to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
