Miway Pathetic service

My home content is covered with MiWay.On the 2nd of January we came home from our holiday only to find that all my food has gone off.I logged a call with Miway waited a week and only when I said I'd like to cancel I was assisted with registered my claim.A few days later got a call technicians came out to assess,they did absolutely nothing to assess except for taking the back over off and making assumptions.Eventually the claim handler called me back after my numerous attempts of logging calls for him to call me back.When he phones he says to me that my claim is denied due to lightning damages that I not covered for.At the point I was fuming 1st i struggle a week for him to regsiter my claim.2nd when he does call back eventually after 2 weeks of no interaction,he speak about lightning damage.When I asked what lightning he realised he was giving wrong info.I explained my situation he then proceed to tell me he will get the swrvice provider to call me and he will call me back by close of business or the next day.Guess what another week has gone by ..no call.Aftwr struggling to get hold of my insurance or gettinf any assistance my fridge was switched on and working.I then called the service provider to let them know the freezer is not working again.They come out look at it and say it could be gas ..now tell me how can a fridge work for a week and then give in when switched off for a day...then back on its works for about a week or 2 then does the same thing.I am wothout a working fridge and paying insurance to a company that comes across as *********** that the service consultant cant even give me proper feedback.Its been 3 days after the service pro ider has been here and no call or update from anyone,but you get paid for this pathetic service.AI cannot believe I left my previous insurance to sit with this ****ty insurance,imagine if I moved my structural insurance as well.I am hoping that having brought my co.plaint to this platform will give my query the attention it requires.