MH
Muhammed H
1 reviews | Active since Nov 2023
29 Nov 2023, 12:51
MiWay - Pathetic customer service
After being a Miway client for 15 years I am utterly disgusted at the levels of service I am receiving. My claims handler Sanet Jacobs has no sense of urgency neither and would not be know customer service, she provides NO feedback either. My claim for a rear bumper keeps gettings pushed back and forth because Miway want to save money and not approve an OEM bumper, instead the approved panelshop must look for either aftermarket parts or used bumpers. I am really disappointed and will post this on all social media platforms so people can see what how Miway treat loyal customers.
Helpful (0)
Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
29 Nov 2023, 12:51It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply29 Nov 2023, 12:51
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MH
Muhammed H's updateReviewer Update
29 Nov 2023, 12:55Your retention person Onalenna Mokobo made contact with me yesterday and assured me i would be contacted. I would not hold my breath as Miway only makes empty promises.
Your vision statement should be changed - You do NOT offer excellent customer service, you are not fair to your clients and No value is being added.
Your vision statement should be changed - You do NOT offer excellent customer service, you are not fair to your clients and No value is being added.
MH
Muhammed H's update29 Nov 2023, 12:55
Reviewer Update
Your retention person Onalenna Mokobo made contact with me yesterday and assured me i would be contacted. I would not hold my breath as Miway only makes empty promises.
Your vision statement should be changed - You do NOT offer excellent customer service, you are not fair to your clients and No value is being added.
Your vision statement should be changed - You do NOT offer excellent customer service, you are not fair to your clients and No value is being added.
MH
Muhammed H's updateReviewer Update
29 Nov 2023, 14:25Still awaiting feedback???? not a single phone call from a Manager or supervisor to address. all I hear he we waiting.....
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
MH
Muhammed H's update29 Nov 2023, 14:25
Reviewer Update
Still awaiting feedback???? not a single phone call from a Manager or supervisor to address. all I hear he we waiting.....
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
MH
Muhammed H's updateReviewer Update
30 Nov 2023, 12:14Still no resolution to my issue.
been contacted by a new Retention agent - NO FEEDBACK!!!
been contacted by a new Retention agent - NO FEEDBACK!!!
MH
Muhammed H's update30 Nov 2023, 12:14
Reviewer Update
Still no resolution to my issue.
been contacted by a new Retention agent - NO FEEDBACK!!!
been contacted by a new Retention agent - NO FEEDBACK!!!