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Promise M

1 reviews | Active since Aug 2016

26 Aug 2023, 17:57

Miway panelbeater keeping my car while the premium is still deducted monthly

I had an accident in April 2023 while driving nissan np200 and miway approved the claim and requested that I take my car to their panelbeater for repairs at Hendricks panelbeater in Burgersfort. I was driving my car for a month after an accident without issues just had external damages. So I took my car end of May and after a month when I enquired since there was no communication they told me that they are struggling to get 3 parts in the country. Then 2 months later they managed to get the 2 parts and told me that they are outstanding with headlight so they cannot give me my car. I’ve tried to request for them to assemble my car and give it back but they don’t want to do my car is just parked there for more than 3 months now because of just headlight. Tried to get miway to intervene but they are also not helping, what’s painful is that miway still deduct R2000 of premium while my car is parked at their panelbeater. I’m not getting any communication or updates and when I call the panelbeater they are giving me attitude. I need help to get my car back as it went there still in a drivable mode.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply26 Aug 2023, 18:03
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
MiWay Insurance
MiWay Insurance's reply26 Aug 2023, 18:14
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team