OM
Onke M

1 reviews | Active since Oct 2015

21 Nov 2016, 12:09

Miway Panel Beaters are unacceptable

<p>My car was approved for repair by Proline in Wynburg on 2 November 2016. I still don't have the car even today.</p> <p>This is unacceptable for a VW Polo which is such a common vehicle in SA.</p> <p>Parts took over 5 working days to order, and after an additional 8 working days, they are is still being worked on the car.</p> <p> </p> <p>First the vehicle was going to be ready on the 16th of November, then the 18th of November, and then the 21st of November, now it is the 23rd of November.</p> <p> </p> <p>This is unacceptable, I don't udnerstand why Miway uses these people for our repairs which we pay premiums for.</p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply21 Nov 2016, 12:33
Official

We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply23 Nov 2016, 09:20
Official

We need to unconditionally apologise for the delays you experienced!

Shenta has since been in touch to discuss your concerns and to confirm that your car has been repaired. Please don’t hesitate to give us a call if you need any further assistance!


Kind regards,
The MiWay Team