Miway over promising and under delivering

I was supposed to take up short term insurance cover with miway starting on 1 June2021. On Friday 21 May 2021 after Lerato from miway took me through the quote which I agreed to, I was informed that miway will contact me again on Monday 24 May 2021 in order to help me cancel my current insurance. It’s Wednesday 26 May 2021 and I have not heard anything from miway. I was informed that miway will contact me on Monday 24 May 2021 but 2 days later and I have heard Nothing from miway. Miway only had the nerve to send me a sms to inform me that they will debit my bank account on 01/06/2021. If this is the type of service that I as a supposedly new customer can expect, then I will reconsider joining miway. At this stage I am worried that I will be DOUBLE DEBITED on 1 June 2021. Miway seems to be more interested in signing up New Business and not concerned with follow through and retaining potential new business.