Miway - or theirway?

<p>I have been with Miway for the last 6 years ,Claim free and very happy. Unfortunately, someone drove into the back of my car on the 29th of Nov 2016. I took photos , got the details of the other party and reported it to the police. I filed the claim with Miway the very next day. Claim nr C797776. My car was repaired during Dec. I paid the excess amount of R4240,00. I phoned the 5th of Jan 2017to ask about the legal process of getting the excess amount back from the guilty party. The operator told me that they did phone and the phone only rang and went to voicemail. I spoke to the person who drove into my car several times and never had a problem getting hold of him. Today i phoned again, today 24 Jan 2016, 3 weeks later, and they told me the same story, that they could not get hold of him. They have not tried again for the past 3 weeks! After my phone call to miway , i phoned the guilty party and got hold if him immediately. Is miway really trying to get my money back from the guilty party or is it only smoke in mirror? I feel that now that my car is fixed, excess paid, miway just dont care anymore. I feel that the customer care and the legal department is letting their customers down. Very frustrating and unacceptable!</p>