MiWay? Or their way?

<p>I have been trying to cancel my insurance with MiWay since the 21st of July. THey have been promising to get back to me but no one has even called back to help me.</p> <p>After the email hoax went viral, I decided to cancel my insurance with Miway. I still felt and still feel that I would rather move to another insurer. I called Miway customer care and was asked why I wanted to cancel then they tried to transfer me to the cancellations department. Apparently they were experiencing high volumes of calls so they promised that I would be contacted within 72 working hours.</p> <p>I then followed up on Tuesday, 25 July 17, to see if I could cancel my insurance since no one had gotten back to me yet. I was then told that the cancellations department is still experiencing high call volumes and I should wait for Wednesday ,26 July. Low and behold, I still did not receive a call on the 26th of July. I called back again on Thursday, 27 July 17, to find out when exactly anyone was planning to call me back. Most importantly I wanted to know cancel and end this matter finally. I was told that the person I had spoken to on Tuesday did not mention that I wanted a call back, on their system which might be the reason why nobody had contacted me yet. SO the friendly agent said that he would escalate this matter to his managers and somebody will definitely call me by friday 28 July 17.</p> <p>I am still shocked that til today, no one has contacted me and I want to cancel my policy. It is unfair that I am being forced to stay with a company I am unhappy with and would appreciate it if MiWay could allow me to excercise my right.</p> <p>This policy with MiWay needs to end by end of August because my new insurance will kick in on the 1st of September 2017</p>