1 reviews | Active since Apr 2011
Miway or the Hiway to the Ombuds!!!
<p>Firstly, I'd like to retract any positive feedback that Miway asked me to complete before I experienced this negative ordeal.</p> <p> </p> <p>Its taken Miway more than 30 Days to sort out my vehicle and up to now i don't have a clear ETA or committment when it will be resolved.</p> <p>Elusive Claims Advisor. You'll spend more time looking for him instead of him proactively keeping you posted on the progress.</p> <p>Arguementative Call centre agents, with very poor listening s****s. Which adds to instead of alleviating stress in the middle of a crisis.</p> <p>After speaking to the panel beater, he did not sound confident of having experience in my vehicle brand. Which may potentially be the reason for the extended repair period for somewhat minor damage, due to trial and error.</p> <p> </p> <p>No escalation path at Miway what so ever. if you get poor service from the call center agents, claims advisor, and in this case no confidence in the panel beater, Miway just expects you to suck it up. Hence resorting to Hellopeter.</p> <p> </p> <p>Miway should have taken my vehicle direclty to the manufacturer or at least a garage with more experience in that particluar brand!</p> <p> </p> <p>Lack of urgency to resolve the matter. Lack of accountability as they are equally in the dark of what is happening with your vehicle. I had a rental service on my policy to cater for worst case scenario, which has since expired due to this extended repair process, and Miway expects me to take the vehicle back, yet its not my fault their panel beater is taking way too long to sort out my car!!!</p> <p> </p> <p>Unacceptable!!!!!!</p>
We are really sorry to hear that your recent experience with us has not been a pleasant one, please be assured that it is never or intentions to do so in any way. We have passed your message on and someone will have a look into this and get back to you with detailed feedback.
Best regards,
The MiWay Team
We are really sorry to hear that your recent experience with us has not been a pleasant one, please be assured that it is never or intentions to do so in any way. We have passed your message on and someone will have a look into this and get back to you with detailed feedback.
Best regards,
The MiWay Team
Just when I thought it could not get worse. Since I posted my complaint, all of a sudden I receive an sms advising that my vehicle was ready for collection by lunchtime. I asked my wife to fetch the vehicle as I was busy during that time.
Just to be specific about my conversation with the panel beater. The day before. When I asked him why it was taking so long to repair these minor issues. He explained to me how he experienced difficulty replacing the sump because he needed to dismantle the air conditioning. He had difficulty in stopping the oil from leaking, also mentioned the gear box...
Historically, my vehicle has mever had problems with the air conditioning etc. As soon as I arrived home from work, naturally the first things I checked are all the issues the panel beater mentioned that he struggled with confirmed my fears. Air conditioning no longer working. Mobed the car. Oil puddle to confirm, that the panel beater prioritized getting the vehicle out of the workshop, instead of fixing the problems. My vehicle was admitted with a different problem. Its now come out with more problems thst it came in with!!!
Just when I thought it could not get worse. Since I posted my complaint, all of a sudden I receive an sms advising that my vehicle was ready for collection by lunchtime. I asked my wife to fetch the vehicle as I was busy during that time.
Just to be specific about my conversation with the panel beater. The day before. When I asked him why it was taking so long to repair these minor issues. He explained to me how he experienced difficulty replacing the sump because he needed to dismantle the air conditioning. He had difficulty in stopping the oil from leaking, also mentioned the gear box...
Historically, my vehicle has mever had problems with the air conditioning etc. As soon as I arrived home from work, naturally the first things I checked are all the issues the panel beater mentioned that he struggled with confirmed my fears. Air conditioning no longer working. Mobed the car. Oil puddle to confirm, that the panel beater prioritized getting the vehicle out of the workshop, instead of fixing the problems. My vehicle was admitted with a different problem. Its now come out with more problems thst it came in with!!!
We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.
Best regards,
The MiWay Team
We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.
Best regards,
The MiWay Team
We hear you and we understand your frustrations, and we’re sorry that the repairs took longer than expected!
We have since been in touch with the repairer and they’ve assured us that your car has been repaired and returned to you! Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
We hear you and we understand your frustrations, and we’re sorry that the repairs took longer than expected!
We have since been in touch with the repairer and they’ve assured us that your car has been repaired and returned to you! Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team