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Terence M

1 reviews | Active since Feb 2024

28 Feb 2024, 15:22

Miway or the highway miway insurance big talk no action to client and if you cross us we will suppress you. Miway mafia tactics.

Household and vehicle insurance. Miway way full of promises and your way to resolve insurance issues. Nonsense submitted a claim for a fridge that is maybe 4 years old. Told excess would be R5000.00 said no thank you can I not just claim for contents. Yes sure we give R2000.00 not wanting to kick a gift horse in the mouth and happy just to get a return from my monthly payments I said yes please master. Told give it 3 days we will deposit it into your account. 7 days later and alot of frustrating calls with no real response. Started the communication trail of emails for a response from a head of department apologizing for delay and said payment made but it will take a few days to clear as we are a different bank to yours. Then got a mail from the head of client services, no apology but to say I have made excessive claims and if I don't stop I will be negatively effected or have an increase in excess payment or even an increase in premiums. Well that let the bull out of the stable after all this is my second claim only ever after paying around 40k a year in premiums. Really this is aggressive suppressive client attacks that I presume they do often. Buckle down or we punish you not the happy we care advertising they portray all over social media and news etc. Not only disappointed but discussed and feel why even bother. Miway needs an attitude adjustment and clients need to demand better support for payments. Wow let's wait and see how much more disappointment they can provide.

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Replies (4)
MiWay Insurance
MiWay Insurance's reply28 Feb 2024, 15:23
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
TM
Terence M's update28 Feb 2024, 15:44
Reviewer Update
I would put laughing faces up but can not but will not hold my breathe.
TM
Terence M's update28 Feb 2024, 16:31
Reviewer Update
Well is that not ironic. The head of client services won't even reply directly for a letter he approved se****lo Mo***eng.
Wow wow wow.
TM
Terence M's update01 Mar 2024, 11:08
Reviewer Update
Miway mafia has done it again.
Delayed and complicated a claim Made yet did not remove vehicles I requested removed from 2023.
Ironic how they can accuse a client of abuse but then don't remove vehicles and charge you for them month on month.
Lesson to learn get an updated policy on a regular basis and check xactly what you are paying for...
Unbelievable.