DH
Daniel H

1 reviews | Active since Nov 2020

18 Nov 2020, 09:21

MiWay Only Operates TheirWay

Despite repeated unsubscription requests, repeated instructing the call centres to remove my name, I am regularly sent marketing communication and still receive calls regularly.

I've progressed from a polite "No thank you" (which is often seen as a challenge to try and convince you further of MiWay's value) into outright rage and rudeness in a hope that this will mark my details as "do not contact". It doesn't work.

The last call I received was on a Saturday morning and when I asked why I was being called on the weekend, the caller became rude and said "Some of us HAVE TO WORK on weekends" as if that's my problem and I was asking her to call me.

Not sure who ignores their "leads" more, MiWay or iWyze? Right now MiWay is in the lead simply because of their rude sales agents. But it's a close race!

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply18 Nov 2020, 10:36
Official
We’re so sorry for bugging you! Your details have been passed on to the right team and we’ll remove them from our system. Please let us know if we can assist you with anything else.  Best regards,
The MiWay Team
 
DH
Daniel H's update18 Nov 2020, 11:29
Reviewer Update
Thank you, time will tell if the systems are updated accordingly!
DH
Daniel H's update29 Jan 2021, 09:42
Reviewer Update
Barely 3 months after an official response and apology, Masego from MiWay just called me to offer me a quotation!

I wonder if MiWay is POPIA compliant, they certainly don't care about the CPA and the protections afforded to us for marketing so, why would any other regulation matter?