Miway only cares about their customers when they want to cancel

Although I am writing this review for Miway - it applies to every service provider in the country whether it is a network provider, insurance and even a bank providing a mortgage bond and other accounts. I have been with Miway for many many years, and I have never ever claimed. Miway has an online app - I used it recently because I needed to change the main driver of my car to myself - which resulted in a substantial saving. Everything seemed fine and I was happy. Fast forward to debit order day and the old premium is deducted. So I was very upset, and left messages - on their online service. No response so I did the next best thing and contacted another insurance company and got a fair deal. I then sent an email notifying Miway of my intention to cancel. Now the client retention department contacts me. I get a new negotiated premium - around half the price of the previous one and with a no excess payment- and I state that they can send me the documents - I will look at them and make a decision - I have now got an updated policy - I have cancelled - according to me and I certainly have not accepted - so I sent another email. Here is my problem - what exactly is the role of the CLIENT SERVICES DEPARTMENT? If you had good client services you would not need a client retention department. Why do they not call their customers every quarter to find out how they are and how they can help with any additional services? Since they no longer offer the no claim cash back, why do they not, after two or three years offer a discount? They have a call centre attempting to get new clients on board - why do they not take care of their existing clients? THAT IS REAL CUSTOMER SERVICE!!! I also do not like to be called because it takes time out of my busy day - Miway has called me more in the last two days than they have in the last five or seven years I have been with them. Always happy to increase premiums at the beginning of the year and never actually looking after their customers, considering the needs of their customers or looking at their claims history. At the end of the day I pay somebody at Miway's salary - this is where my premiums go - treat me like I pay your salary - with respect and consideration - not a cash *** to be milked.