MIWAY , NOWAY !

Hi there all

In my experience with MIWAY they don't value service delivery, they don't even respond. I have a new complaint, but have little faith that they'll attend to it. Or they might enquire, but just like last time, they'll play ball with me and then come up with the same remark as last time " your product (SMART TV) is not covered due to wear and tear! Definition of wear and tear the loss, injury, or stress to which something is subjected by or in the course of use especially : normal depreciation. Which in my understanding is pretty much everything we use on a daily basis and insure at insurance companies. Another client I know lost his TV, because it fell while he was carrying it downstairs AND it was replaced! Good day, Kindly forward to the appropriate department, please?

TV Model :UA40H5303ARXXA Serial 0BBR39NFA04405T Version nr TD01

With reference to our previous claim : TV's backlights became disfunctional and as a result, lost picture. Miway decided not to honor, their terms and responded that our smart TV is too old, therefore they will not / are not obliged to honor the claim and that it is too costly to have the backlights repaired. Infact Miway said that the backlights will cost more than the TV. and later added something like 'it's wear and tear" An acquaintance of mine dropped their smart TV while carrying it downstairs and Miway replaced it.

We have had our Smart TV repaired so we'd like you to send your assessor to assess it, because we want to add it onto our policy again till we've decided which insurance company we're moving to. We'd also like to use the service provider Miway suggested to repair our Samsung microwave. You quoted us an approximate of R800,00 give or take.

New enquiry: Bosch 505L Combi Fridge / Freezer INOX Item Code: KGN56VI30U

The compartment where the fruit /veg, salad are stored and the one above that is freezing the items. You could send someone to assess, please?

Lastly, when I turn on my stove, all the plates warm up simultaneously and my and my printer stopped working yesterday, as well.

Thank you

Kind regards R L Rousseau

Racquel Rousseau 11:38 (10 minutes ago) to info

Good day

Please forward my request to the appropriate department

As you can see, the below correspondence that was sent by me and your company does not respond

Regards

Mrs Rousseau-Geduld -- R. L. ROUSSEAU