Miway not the 'caring' company they make themselves out to be

My 77 year-old dad was hit from behind waiting at a red robot, by a car that had in turn been hit from behind and been pushed into my dad's car. My dad, and the driver behind him were completely blameless, and the driver of the car that was 'sandwiched' is of course also a prime witness. My dad collected all telephone numbers and vehicle details, and filed a police report as required. All the required information was supp**** to Miway without delay, on the 21st and 22nd of Aug. Even though the damage was not very heavy, Miway deemed the vehicle uneconomical to repair. We were informed of this on 23 Aug - amazing how quick Miway were with that. Since then they, and especially the assigned Claims Advisor, Quinton Koopman, have been messing around delaying the claim validation process, even though I asked them to expedite this. They claim not to be able to get hold of involved parties, even though my dad had no trouble doing so. They asked for addtional sketches, and instead of procuring the police report themselves, rather asked my elderly dad to do their work for them, which he promptly did. All Quinton come up with is: "Please note that the estimated timeline for this type of claims is seven to fourteen working days." What pathetic service from a company that is constantly 'trumpeting' how caring they are. This is a cut-and-dried case, which should be really easy as quick to validate, but it seems to me that Quinton is deliberately frustrating the process, probably because I took him on when had the audacity to reprimand me to 'refrain from referring to Outsurance' when I used them as a reference point in terms of how I understood the claims process to work.