Miway not sticking to its way

I had a wind screen damage in December, All authorized repairs centre we two weeks fully booked. The consultant told me to use any other available wind screen repair centres and to pay for it and send invoice to ********** 1st email with was on Wed, Dec 19, 2018, 11:53 PM Subject Claim / ********** and nothing happened. I called again early January and I promised someone was going to call me back and no call was done.

Jan 17, 2019, I called again and i was told to send invoice to ********** and ********** . Im still waiting for feedback from my Miway and team. Case number ********** Policy number ********** .

Disappointed

Ray