Miway not responding, slow process, bad service

I lodged a claim for a vehicle on 17th June.<br> I received an email detailing who my claims administrator is. After a few days I contacted them to find out about the assessment etc - was told the car was being written off.<br> They arranged for the couriers to fetch the original registration papers. I comp****.<br> That was Monday 22nd June, the courier collected.<br> <br> I have made several attempts at contacting them to find out where we are in the process, I need to purchase another vehicle! <br> 1. Two chats on their website, I saved the transcripts - no luck, they answer, say they're checking, and then disappear.<br> 2. Four separate emails asking them to respond and let me know, or give some feedback<br> 3. Four telephone calls<br> 4. Two call back requests through their website<br> <br> I'd appreciate being kept in the loop - the car has been 'uplifted', they confirmed receipt of the reg. papers, they've confirmed that the claim needs to be 'finalized', after I hung on (and got cut off once) over the phone at my cost every time.<br> This is not acceptable - I have been reasonably patient up to now, but it seems like there is just no service.<br> <br> I am fed up now, I need this claim finalized immediately.<br> Thanks in advance..