Miway not responding after fabricating reasons for claim rejection

I have lodged a dispute with Miway on 27 February 2026 to date no response or even a call has been received. I have followed up on 9 and 16 March 2026.

Miway rejected my claim providing a whole list of reasons for rejecting my claim citing defects in the design and construction of my house etc when I request clarity and more details on the reasons for the rejection, they offered me a settlement offer that doesn’t repair my property to its original state without responding to the issues I have raised. Their reasons are contradictory and it actually confirms that they fabricated the reasons for the rejection of the claim.

I am frustrated as they are not responding and my house remain damaged and all these delays maybe causing further damages to my property as it’s still a rainy season.

I am tired of following up and I need urgent resolution to my issue. They cannot decide to not cover the damages without valid reasons and facts. I want their response so that I know what to refer to ombudsman.