Miway ,not presenting the image thats being portrayed over the phone

Had a accident which was caused by a third party.Vehicle was repaired and access fee was paid by myself.According to the Third party ,the money was already paid by his insurance to Miway.I contacted Miway to ask when i will be reimbursed however im not getting a straight answer.Can take weeks even months.Not what i want to hear,i want my money back