Miway not paying their R400 for Quotes

So i was called by Miway to do a quote on 26th May 2021 at 12h48 for a duration of 21minutes at which point they mentioned the call was recorded and available on request. The Agent (Gezani Muofhe) who was directed to my call as a supervisor was assisting me as the junior agent could not clarify their R400 special where they offer to beat your premium or pay you R400. At this point i asked Gezani if this is valid for primium and excess as offering a lower premium at a higher excess is not beating my policy and is then misleading. She verified twiced that it is if the dont better premium and excess Miway will pay me R400. at which point i requested a copy of the phone call via email. Eventually she could not better my premium or excess at their lowest offer and she asked me to send them my policy before Miway can pay out anything, this was fair so i sent them my latest updated policy and before she ended the call verified again that the recording would be emailed to me. This was not done, i did not get a response on my email and i feel Miway is promising and not delivering.