BD
Bantse D

1 reviews | Active since Mar 2018

14 Mar 2018, 09:12

MiWay not paying out claims

I made a claim on 23rd February. Dealt with a consultant called Busisiwe, every time I call them they are busy verifying something. Three weeks later after they get my ownership documents and everything they asked they are still trying to find loopholes to not pay my claim.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply14 Mar 2018, 09:23
Official

We're sorry that your claim is taking longer expected. We will follow up and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply15 Mar 2018, 12:58
Official

We have to thank you for taking the time out to write to us, and we are so sorry for the inconveniences caused during your claim process. We assure you that it is never our intention to cause you any unnecessary hassles. We believe that Kea has given you a call to discuss your concerns with you, and we are happy to hear that your claim has been authorised.

Please don’t hesitate to give us a call should you need assistance with anything else.

Kind regards,
The MiWay Team