Miway not paying a claim

10 days of submiting a claim and still my claim has not being finalised. Extremely poor service from MiWay. On Saturday 18 May 2019 I got into a car accident, On Monday 20 May 2019 I submitted my claim and Miway requested a Police Accident Report number of which I provided. 10 days later and my claim is yet to be finalised, yet i have been paying premiums dilligently. I have been told that my claim has been assigned to Sihle Gweba. Every day I have to call MiWay to follow up on the claim and still I am told to wait for finalisation, while the insured car remains damaged. Bad service!!!