Miway , Not MyWay

I experiment a geyser fault on I called in PP Plumbers who I use frequently for maintenance c****s. A faulty vacuum breaker was identified as the problem and was replaced. However , my ceiling was damaged. Miway identified the problem as a leaking pipe ; incorrect. Then a geyser replaced was authorised: not necessary. Upon discussion with Miway : apologies for from them for the confusion. Asked by Miway to get a report from the plumber for the reason for the vacuum breaker failure. ,something even a metallurgist or mechanical engineer would have explaining. So , the ceiling quotation was done , incompletely. I was told that there is a” mismatch” and that I would be paid out for the ceiling. I have yet to receive an adequate explanation for the lack of a reply in respect of the plumbers fees and the replacement parts. This experience with Miway has left me disappointed and frustrated. Despite asking my claims administrator to get a senior manager to call , nothing has happened. Miway should spend more time training their people , less on advertising. It’s at the coalface where things go wrong. , preemptive action is required to prevent this mediocrity.