NS
Nomusa S

1 reviews | Active since Feb 2021

30 Sept 2021, 13:04

Miway - Not MeWay!

It is unfortunate that I did my research before I moved insurances to Miway.

With the level of competency from the broker's side - I felt I was with the right insurance.

UNTIL I HAD TO CLAIM! Then the service took a 180 degrees turn.

The consultant told me of 'independent witnesses' who were at the scene and were interviewed by them. From the information they got they concluded that we were dishonest and that they would not pay the claim and thus cancel the insurance.

Mind you, I was given this verdict before their meeting on this matter sat - which boggles me...

I am not happy at all with Miway and as much as I was not happy with my last insurance - I never thought of writing a review about them on Hellopeter!

We will be cancelling all our insurance policies with Miway!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply30 Sept 2021, 15:17
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. 

Best regards,
The MiWay Team

Best regards,