SP
Sheena P

1 reviews | Active since Apr 2012

24 May 2018, 10:02

Miway not interested in looking after long term customer

I had a terrible experience trying to settle a claim, using their mobile website and then dealing with the call centre. I have now cancelled my policy after the terrible call centre supervisor was not interested when I tried to update my information on the policy.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply24 May 2018, 10:10
Official

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply12 Jun 2018, 15:32
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that this is not the MiWay way. Inno has been in contact to clear up few things concerning the process in which you can obtain a quote online.

We urge you to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team