MiWay Not Insure ****

I submitted a claim for a windscreen replacement where the claim was then approved on 6 March. MiWay then appointed Glasfit Kempton Park who then contacted me and advised that they cannot find a windscreen. It was stated that it would take anywhere between 12 and 18 months IF at all a windscreen can be found. I then did my own research and found a windscreen at a local s**** yard in Pretoria where I then drove there and bought it to secure this windscreen. I then informed MiWay where I was then told that I need to submit proof of payment for this windscreen so MiWay can see if I actually paid for the windscreen and or perhaps maybe stole it I recon. With this, I eventually sent them a bank stamped statement indicating and confirming the purchase. Mr Kabelo then got unprofessional over the phone to which I ended the call. Mr Kabelo then again contacted me on 15/03/2024 at roughly 08:04am and stated that the windscreen and fuel for the collection of the windscreen was approved for payment and that he would contact Glasfit then to schedule the fitment of the windscreen. MiWay #Kabelo confirmed that MiWay will pay Flasfit for the windscreen fitment. So upon my arrival at Glasfit. I was informed by Hennie from Glasfit that they have not received any form of authorization from MiWay for the fitment of the windscreen. I then called MiWay where I was then informed that I had to pay for the fitment out of my own pocket and also told that I had already received the payment therefore. Unfortunately for MiWay, I did not receive any payment for the windscreen, nor for the fuel used or for the fitment of the windscreen. I had to pay for everything in full out of my own pocket with no compensation from MiWay in this regard, even though the claim was approved. I'm tiered of this kind of client service from Miway, not following up, lying to its clients, not following through on claims and stretching out claims where clients just get to a point where they would rather just cancel their insurance and move on to a better service provider. Claim approved on 6 March, 15 March, not yet finalized and told the client to sort this issue himself. How is this for service? PLEASE do think twice before siding with OR using MiWay as your Insurance provider, it will be the single most regretted decision you can make.

Why am I paying for insurance?

MiWay......I'm waiting for your call.