Miway not doing this the way

<p>I have been a loyal Miway customer since 2009, and the experience has been great until now.</p> <p>I had an accident whilst I was at home in a small Eastern Cape town called Cala on the 21st December 2016. I was injured at accident but still had a decency to call my way whilst waiting for emergency services. The main reason for the accident was that I failed to control the vehicle after a tyre burst in a gravel road. </p> <p>To cut short, the claim (805875) was logged and was advised assessment will be done on the next 3 to 3 working days.</p> <p>On the 4th January 2017 my advised me that an assessment has been done and the vehicle is write off and I need to submit settlement letter and copy of Natis document. After a week or so, I called for the status and was advised that my claim is awaiting authorisation.</p> <p>On the 16 January 2017, I received a call around 5pm and I could not answer as I was driving and a voicemail was left. The next day between 8 and 9am I called my way to find out about the voicemail and the agent advised that my claim has been authorised and I was ecstatic. The same day in the afternoon Stephen Marais Miway’s claims assessor from East London called that he has advised Miway to stop the payment. He questioned about the tyres and the speed I was travelling in, and he want to visit Cala the accident scene. I felt like I was being interrogated.</p> <p>What kind of business is my way running, I have been in a corporate world for over 15 years and I have experience such unprofessionalism. This means I have to wait for Steve to do his job.</p> <p> </p>