Miway not doing things my way.

One if my vehicles on my policy was written off in Feb 2023. Tell me why Miway has not removed said vehicle from the policy and have continued to debit me since then?? I've called numerous times...Phenyo, Kgomotso, Marco....all assured me that the car was removed and a refund would be processed. I've been waiting. This is the most appalling service ever. In addition to that, Miway has for the past 2 months been debiting my account on THE WRONG DAY! First it was the 23rd, then the 21st. My debit day is the 30th. I've been a customer for over 12 years. Never have I been treated so poorly.