1 reviews | Active since Jul 2017

14 Jul 2017, 13:51

Miway not dealing with legal matters

<p>Hi<br /><br />I was in an accident in January 2016. <br />The service i got from Miway was great and the claim was paid. <br /><br />Towards the end of 2016 i received notification that i was being sued by the other party for damages, I sent this notification to Miway and i was told it has been finalised. <br /><br />In February 2017 the sherif of the court arrived to write up my assets as i owe the other party for damages which was "finalised" by Miway. <br /><br />I am currently still dealing with the legal team in my personal capacity to try and resolve this issue as Miway has made no contact with me to ensure that it is being sorted. <br /><br />This is not the service i expect from an institution that I pay to provide a service. These legal matters should be sorted out by Miway and not by myself.<br /><br />Prior to the legal matter that is outstanding, I had a positive appraisal for Miway. Subsequent to the litagation claims i wouldn't advise insuring with them.</p> <p><br />Regards<br />Ryan</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply14 Jul 2017, 16:15
Official

We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply18 Jul 2017, 15:45
Official

Please accept our sincere apology for the hassles you’ve experienced Ryan!

Madeleine has since been in touch to discuss your concerns in more detail. She’s also explained what to expect moving forward. We urge you to give us a call if you need anything else.


Kind regards,
The MiWay Team