LJ
Lincoln J
1 reviews | Active since Oct 2013
28 May 2020, 10:53
Miway non insurance payment claim
Been with Miway from 2012 never skipped a payment since last year that i skipped 2 payments and mu car was ****** and Miway just turned a blind I and said they wont cover me. Sad that they use to double debit me and i had to also wait for them to reimburse me and the double debit my account when i also did not have money in my account and i had to pay the debit reversal payments. Up till today do not hear from them talking about loyalty when you on your lowest.
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MiWay Insurance's replyOfficial
28 May 2020, 11:35Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply28 May 2020, 11:35
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out. Best regards,
The MiWay Team
The MiWay Team
LJ
Lincoln J's updateReviewer Update
28 May 2020, 13:10I have dispute but still.
31 July 2019 Correspondence ***
Mrs Istell Sonia Strauss
42 Silver Bedge Gardens ,Currentville Roodepoort
NOORD-ROODEPOORT
1724
Policy Number: ***9 Claim Number: C***
Dear Istell Sonia Strauss
Your telephonic conversation with the assessor, Suvir Bodhie on 31 July 2019 refers. We confirm having advised you of our decision to reject your claim due to, inter alia, the following reason(s):
No Cover - Premium not paid
We wish to refer you to your MiWay Policy in this regard, which states:
WHAT MUST I PAY TO HAVE COVER?
l My premium, which is noted on my Coversheet, is due and must be paid in advance monthly or annually, depending on my period of insurance. My period of insurance is specified on my Coversheet and runs from my preferred collection date noted on my Coversheet. My period of insurance will not change should MiWay collect my premium on a different date.
Grace period to pay premium
If MiWay does not receive my premium on the collection date, I will not have any cover for the period for which I did not pay.
l l l
I will have 15 days from the collection date to make arrangements for funds to be collected from my chosen bank account. For monthly policies the grace period will only apply from the second month of cover onwards.
Should I require for the premium to be collected from any other bank account I must contact MiWay before the start of the third working day before the expiry date of the grace period in order for the transaction to be possible.
During the grace period I will still be covered, on condition that the unpaid premium is paid within the time period provided.
WHAT MUST I DO?
In order to have continuous cover and a valid claim, I must:
l pay my premiums and keep MiWay informed of any changes to the banking
details where the premium must be collected from
The initial deduction on 25 June 2019 was returned. We again made arrangements to deduct the premium on 11 July 2019, which was returned by your bankers due to Insufficient Funds. Accordingly you have no cover for the period 25 June 2019 to 24 July 2019 and we cannot consider any claims for losses during the period.
We trust that you will appreciate that we are obliged to adhere to the Policy conditions prevailing at the time of a loss.
31 July 2019 Correspondence ***
Mrs Istell Sonia Strauss
42 Silver Bedge Gardens ,Currentville Roodepoort
NOORD-ROODEPOORT
1724
Policy Number: ***9 Claim Number: C***
Dear Istell Sonia Strauss
Your telephonic conversation with the assessor, Suvir Bodhie on 31 July 2019 refers. We confirm having advised you of our decision to reject your claim due to, inter alia, the following reason(s):
No Cover - Premium not paid
We wish to refer you to your MiWay Policy in this regard, which states:
WHAT MUST I PAY TO HAVE COVER?
l My premium, which is noted on my Coversheet, is due and must be paid in advance monthly or annually, depending on my period of insurance. My period of insurance is specified on my Coversheet and runs from my preferred collection date noted on my Coversheet. My period of insurance will not change should MiWay collect my premium on a different date.
Grace period to pay premium
If MiWay does not receive my premium on the collection date, I will not have any cover for the period for which I did not pay.
l l l
I will have 15 days from the collection date to make arrangements for funds to be collected from my chosen bank account. For monthly policies the grace period will only apply from the second month of cover onwards.
Should I require for the premium to be collected from any other bank account I must contact MiWay before the start of the third working day before the expiry date of the grace period in order for the transaction to be possible.
During the grace period I will still be covered, on condition that the unpaid premium is paid within the time period provided.
WHAT MUST I DO?
In order to have continuous cover and a valid claim, I must:
l pay my premiums and keep MiWay informed of any changes to the banking
details where the premium must be collected from
The initial deduction on 25 June 2019 was returned. We again made arrangements to deduct the premium on 11 July 2019, which was returned by your bankers due to Insufficient Funds. Accordingly you have no cover for the period 25 June 2019 to 24 July 2019 and we cannot consider any claims for losses during the period.
We trust that you will appreciate that we are obliged to adhere to the Policy conditions prevailing at the time of a loss.
LJ
Lincoln J's update28 May 2020, 13:10
Reviewer Update
I have dispute but still.
31 July 2019 Correspondence ***
Mrs Istell Sonia Strauss
42 Silver Bedge Gardens ,Currentville Roodepoort
NOORD-ROODEPOORT
1724
Policy Number: ***9 Claim Number: C***
Dear Istell Sonia Strauss
Your telephonic conversation with the assessor, Suvir Bodhie on 31 July 2019 refers. We confirm having advised you of our decision to reject your claim due to, inter alia, the following reason(s):
No Cover - Premium not paid
We wish to refer you to your MiWay Policy in this regard, which states:
WHAT MUST I PAY TO HAVE COVER?
l My premium, which is noted on my Coversheet, is due and must be paid in advance monthly or annually, depending on my period of insurance. My period of insurance is specified on my Coversheet and runs from my preferred collection date noted on my Coversheet. My period of insurance will not change should MiWay collect my premium on a different date.
Grace period to pay premium
If MiWay does not receive my premium on the collection date, I will not have any cover for the period for which I did not pay.
l l l
I will have 15 days from the collection date to make arrangements for funds to be collected from my chosen bank account. For monthly policies the grace period will only apply from the second month of cover onwards.
Should I require for the premium to be collected from any other bank account I must contact MiWay before the start of the third working day before the expiry date of the grace period in order for the transaction to be possible.
During the grace period I will still be covered, on condition that the unpaid premium is paid within the time period provided.
WHAT MUST I DO?
In order to have continuous cover and a valid claim, I must:
l pay my premiums and keep MiWay informed of any changes to the banking
details where the premium must be collected from
The initial deduction on 25 June 2019 was returned. We again made arrangements to deduct the premium on 11 July 2019, which was returned by your bankers due to Insufficient Funds. Accordingly you have no cover for the period 25 June 2019 to 24 July 2019 and we cannot consider any claims for losses during the period.
We trust that you will appreciate that we are obliged to adhere to the Policy conditions prevailing at the time of a loss.
31 July 2019 Correspondence ***
Mrs Istell Sonia Strauss
42 Silver Bedge Gardens ,Currentville Roodepoort
NOORD-ROODEPOORT
1724
Policy Number: ***9 Claim Number: C***
Dear Istell Sonia Strauss
Your telephonic conversation with the assessor, Suvir Bodhie on 31 July 2019 refers. We confirm having advised you of our decision to reject your claim due to, inter alia, the following reason(s):
No Cover - Premium not paid
We wish to refer you to your MiWay Policy in this regard, which states:
WHAT MUST I PAY TO HAVE COVER?
l My premium, which is noted on my Coversheet, is due and must be paid in advance monthly or annually, depending on my period of insurance. My period of insurance is specified on my Coversheet and runs from my preferred collection date noted on my Coversheet. My period of insurance will not change should MiWay collect my premium on a different date.
Grace period to pay premium
If MiWay does not receive my premium on the collection date, I will not have any cover for the period for which I did not pay.
l l l
I will have 15 days from the collection date to make arrangements for funds to be collected from my chosen bank account. For monthly policies the grace period will only apply from the second month of cover onwards.
Should I require for the premium to be collected from any other bank account I must contact MiWay before the start of the third working day before the expiry date of the grace period in order for the transaction to be possible.
During the grace period I will still be covered, on condition that the unpaid premium is paid within the time period provided.
WHAT MUST I DO?
In order to have continuous cover and a valid claim, I must:
l pay my premiums and keep MiWay informed of any changes to the banking
details where the premium must be collected from
The initial deduction on 25 June 2019 was returned. We again made arrangements to deduct the premium on 11 July 2019, which was returned by your bankers due to Insufficient Funds. Accordingly you have no cover for the period 25 June 2019 to 24 July 2019 and we cannot consider any claims for losses during the period.
We trust that you will appreciate that we are obliged to adhere to the Policy conditions prevailing at the time of a loss.