Miway no feedback. Pathetic customer service

I have a vehicle claim for a minor accident. My vehicle has been at the panelbeaters for over a week with no contact from the agent Ronny Gola who was assigned to me. Numerous emails, phone calls and voice messages go unnoticed. I have excalated the matter twice to his supervisor Palesa with still no call, email or feedback. I have been a loyal miway client since inception and this service is pathetic. Its sad how *********** staff can make a company's reputation seem so bad. I am extremely disappointed at the lack of communication from Miway staff and the failing to notify me on the progress of my claim. Pathetic service to say the least. I called the claims call centre now and was told they experiencing high call volumes and someone will call me back within 72 hours. What a joke! Looks like I will finally be getting out insurance quotes where I would be valued as a client.